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Technical Services Engineer

Technical Services Engineer

Contract Type: Permanent
Location: North London
Salary: £ 33,000 - £ 40,000 + Bonus + Car + Excellent Benefits Package
Start Date: Immediate
REF: TS-LH-271
Contact Name: David Walker
Contact Email:
Job Published: 12 months ago

Job Description

Our Client  provides a wide range of air conditioning units to customers throughout the UK and worldwide.

They are urgently looking to recruit a Technical Services Engineer.


  • Technical assistance of our client's products and systems generally as follows, both on site and phone / email support: 
    • As per customer / sales staff requests. 
    • As per received enquiries provided by others. 
    • Consultant specified projects in conjunction with our sales staff. 
    • As per requests from distributors. 
    • To assist other our client's engineers and / or service partners. 
  • Provide telephone, email and site support for our client's systems and products.
  • Provide telephone, email and site support for GIH systems and products. 
  • In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory. 
  • This role will require site or customer visits:
    • To assist sales staff with customer technical support. 
    • Conduct presentations / training at customers premises and training centres. 
    • Commissioning of GIH and our client's systems and products. 
    • Technical assistance, including troubleshooting, installation / configuration support. 
  • In conjunction with the technical service manager develop and deliver training courses for sales, order processing staff and customers. 
  • In conjunction with the technical service manager develop and deliver CPD certified training courses. 
  • In conjunction with the technical services manager develop a “fundamentals” training presentation for products to raise internal and sales staff knowledge of these products e.g., what is a chiller, how does it work, what are its major components, what is it connected to, what types of chillers are there, types of compressors etc. 
  •  Liaise with EU factories, Japan and Germany as required. 
  • Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals. 
  • Create product technical comparisons as required. 
  • For all products produce a features and benefits sheet for use by non-technical internal and sales staff. 
  • Attend external training as required e.g. factory or elsewhere. 
  • Stand in at FETA meetings when required. 
  • Complete questionnaires in the research and development of new products. 
  • Assist marketing department with creation of annual price catalogue. 
  • Assist keeping the training rooms up and equipment up to date with new models. 
  • Assist with the production of technical training videos, ideas, material and taking part. 
  • Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs. 
  • Rework and inspect units at our warehouses. 
  • Remove / replace parts from stocked and returned units. 
  •  Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly. 
  • Any other reasonable tasks the company requires you to undertake. 


  • Time served refrigeration / air conditioning apprenticeship or similar with appropriate NVQ, City and Guilds and F-Gas qualifications - category 1 level qualified 
  • Experience of DX systems in general e.g., 1:1 splits, Multi splits, VRF. Knowledge of, troubleshooting, installation and maintenance procedures are required. 
  • Experience with Applied type products (chillers, ATW HP’s, Rooftops, AHU’s, FCU’s and Close Control systems e.g., in general, troubleshooting, commissioning, installation and maintenance. 
  • Ability to use manufacturers software for commissioning, service and troubleshooting. 
  • Have a basic or higher-level knowledge of electrics e.g., power supplies, cable sizes, MCB sizing and communication cable types. 
  • In-depth knowledge of equipment control systems. 
  • Knowledge of current ERP, F-Gas and EN378 regulations. 
  • Knowledge of building services generally e.g. Ventilation, chilled / hot water 
  • Knowledge of external control systems (BMS) and how they can be interfaced to our equipment. 
  • Be capable of interpreting project drawings, laying out pipe runs for AC systems and calculating refrigerant system charges for VRF systems. 
  • Learn to use our client's DS, Service tool and GIH Chiller, Rooftop, Close Control, FCU and AHU selection software.
For more information about this position or to apply, please contact us on 0118 930 4444 or send your CV to