Job Description
Our Client is a global leader in engineering and manufacturing.
They are urgently looking for an Internal Technical sales engineer, who will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Air to Water heat pump, cooperating with the design/aftersales section and sales/aftersales teams and factories under supervision of the section manager.
The successful candidate will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The engineer is required to continuously improve their comprehension of technical specification of their products, and then to promote their products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Key Responsibilities:
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Submit technical sales proposals
- Organize maintenance scheme
- Visit sites for water sampling, water analysis to improve products
- Collaborate with European manufacture to provide solution to enhance the sales of products
- Maintain the collaboration with European manufactures (Water tank, Plate heat exchanger, etc..)
- Research the Sales solution/Service solution for products
- Share the knowledge among the business partners (System design, etc)
- Register subsidy schemes / certification programs
- Register products to national subsidy schemes, quality certification schemes and other country requirements
- Maintain subsidy schemes / certification programs
- Arrange and supporting random tests / factory audit accordingly as requested
- Research subsidy schemes / certification programs
- Prepare technical supports documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support design section/service section activity
- Promote Company's products
- Introduce of new products highlighting features and benefits;
- Create presentations for distributors / customers
- Organize seminars for distributors / customers;
- Help to create new brochures / leaflets for the territories.
- Survey the market information for new products
- Benchmark competitors’ new products continuously and making comparisons;
- Survey relevant standards / regulations / EU directives;
- Visit exhibitions to investigate new products / market information;
- Attend relevant seminars / meetings relating to heat pump industry associations.
Key Requirements:
- Degree in Engineering
- Technical experience within A2W heat pump, minimum 3 years
- Fundamental understanding of water system for sanitary and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communications skills
- Fluent English, both oral and written
- Strong communication skills
- Strong problem solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Has knowledge of PC (Windows, Word, Excel, PowerPoint)
- Create and carry out presentations;
- Analyse operation data of the products.
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required.