Our Client is one of the largest distributor of swimming pool products in the world. The company is growing steadily with a turnover of over £30m.

They are looking to recruit a Technical Sales Advisor to work in a small team within their technical office. The successful candidate will deal with technical enquiries including specifying products, providing detailed quotations, maximising sales and providing a first class level of customer service as well as to maintain a high level of technical knowledge of the products within the H&V portfolio. The successful candidate will support the Divisional Sales Manager and the H&V Field Sales Manager.

Key Responsibilities and Duties

• To handle all customer telephone/email/faxed enquiries of a technical nature promptly and effectively.
• To converse with and assist customers, architects, consultants / surveyors and designers at the highest technical level, via email, telephone and when required, in person.
• Be able to interpret and take measurements and details from architect's drawings and/or CAD (or equivalent) in order to make calculations necessary for specifying equipment.
• To provide accurate and detailed quotations.
• To receive and input orders, which result from technical queries / quotations.
• Attend occasional meetings with customer/clients/consultants to provide technical assistance as appropriate.
• To offer additional or alternative products to the customer where necessary or appropriate.
• To liaise with and to follow up leads from External Sales Executives, e.g. progress visit reports and correspondence.
• To promote product initiatives and assist in the promotion of designated product lines.
• To quote "special prices" when the required authorisation has been obtained.
• To maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions.
• To liaise closely with the manufacturer, to progress the following areas: Product availability, delivery times, engineering issues, product quality issues, service related questions, product development.
• To periodically monitor sales on designated products as required.
• To liaise with other departments in respect of the resolution of customer complaints.
• To occasionally assist at external promotional events e.g. exhibitions and seminars.
• To attend and contribute to sales meetings / team briefings as required.
• To provide documentation as required/requested by customer, including product specifications, safety datasheet & product literature.
• To maintain a reasonable knowledge of water treatment/testing.

• Excellent communication skills.
• Ability to work effectively within a team.
• Strong sales focus.
• Technical aptitude.
• High level of customer service.
• Organisational skills - practical and logical thinking.
• Problem solving skills.
• Highly motivated and able to work on own initiative.
• IT skills including good knowledge of Excel.

For more information about this position, please contact David Walker on :  0118 466 3333  or   david@tsinternational.net.