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Technical Sales Advisor H&V

Technical Sales Advisor H&V

Contract Type: Permanent
Location: Oxfordshire
Industry:
Salary: £ 23,000 - £ 26,000 + Bonus and Benefits Package
Start Date: Immediate
REF: TS-LH-171
Contact Name: David Walker
Contact Email: david@tsinternational.net
Job Published: 5 days ago

Job Description

Our Client is one of the largest distributor of swimming pool products in the world. The company is growing steadily with a turnover of over £30m.

They are looking to recruit a Technical Sales Advisor to work in a small team within their technical office. The successful candidate will deal with technical enquiries including specifying products, providing detailed quotations, maximising sales and providing a first class level of customer service as well as to maintain a high level of technical knowledge of the products within the H&V portfolio. The successful candidate will support the Divisional Sales Manager and the H&V Field Sales Manager.

Key Responsibilities and Duties

  • To handle all customer telephone/email/faxed enquiries of a technical nature promptly and effectively.
  • To converse with and assist customers, architects, consultants / surveyors and designers at the highest technical level, via email, telephone and when required, in person.
  • Be able to interpret and take measurements and details from architect's drawings and/or CAD (or equivalent) in order to make calculations necessary for specifying equipment.
  • To provide accurate and detailed quotations.
  • To receive and input orders, which result from technical queries / quotations.
  • Attend occasional meetings with customer/clients/consultants to provide technical assistance as appropriate.
  • To offer additional or alternative products to the customer where necessary or appropriate.
  • To liaise with and to follow up leads from External Sales Executives, e.g. progress visit reports and correspondence.
  • To promote product initiatives and assist in the promotion of designated product lines.
  • To quote "special prices" when the required authorisation has been obtained.
  • To maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions.
  • To liaise closely with the manufacturer, to progress the following areas: Product availability, delivery times, engineering issues, product quality issues, service related questions, product development.
  • To periodically monitor sales on designated products as required.
  • To liaise with other departments in respect of the resolution of customer complaints.
  • To occasionally assist at external promotional events e.g. exhibitions and seminars.
  • To attend and contribute to sales meetings / team briefings as required.
  • To provide documentation as required/requested by customer, including product specifications, safety datasheet & product literature.
  • To maintain a reasonable knowledge of water treatment/testing.
Key Requirements
  • Excellent communication skills.
  • Ability to work effectively within a team.
  • Strong sales focus.
  • Technical aptitude.
  • High level of customer service.
  • Organisational skills - practical and logical thinking.
  • Problem solving skills.
  • Highly motivated and able to work on own initiative.
  • IT skills including good knowledge of Excel.

For more information about this position, please contact David Walker on 0118 930 4444 or david@tsinternational.net.