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Technical Support Engineer - UK and European Helpdesk

Technical Support Engineer - UK and European Helpdesk

Contract Type: Permanent
Location: Surrey
Industry:
Salary: £ 28,000 - £ 35,000 + bonus + excellent benefits package
Start Date: Immediate
REF: TS-LH-116
Contact Name: David Walker
Contact Email: david@tsinternational.net
Job Published: 6 months ago

Job Description

Our Client is a leading Air Conditioning, Renewables and Energy Solutions company seeking to recruit a UK and European Technical Support Engineer for their Helpdesk in the UK, reporting to the Technical Manager.

This position is a development role, suited to an Air Conditioning Engineer looking to increase their knowledge and experience in the HVAC market. There will be in-depth and structured training covering the full range of our client's products (VRF, Splits, AWHP, Ventilation and Controls) and will lead to a Technical Specialist role.

The Engineer should have good knowledge of air conditioning equipment and principles and ideally industry qualifications.

Key Responsibilities and Requirements:

  • Provide telephone and email technical support on the helpdesk for UK and Northern European customers.
  • Assist with identification of spare parts & parts ordering for direct customers and distribution.
  • Provide warranty support for all products.
  • Assist with occasional site visits for commissioning and trouble-shooting.
  • On-site technical support visits to UK and European countries.
  • Commissioning VRF systems in line with the company procedures.
  • Support the Application and Sales Engineers with VRF designs.
  • knowledge of Windows based software (PowerPoint, Word and Excel).
  • Continuously promoting our Client's products and services.

For more information about this position, please contact David Walker on :  0118 930 4444  or  david@tsinternational.net.