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Service Manager

Service Manager

Contract Type: Permanent
Location: Cambridgeshire
Industry:
Salary: £ 43,000 - £ 47,000, Plus £60k OTE, Company Car, Mobile, Laptop and Excellet Benefits Package
Start Date: Immediate
REF: TS-LH-152
Contact Name: David Walker
Contact Email: david@tsinternational.net
Job Published: 7 days ago

Job Description

Our Client are a family owned refrigeration and air conditioning business and they design, install, service and care for systems in commercial, industrial and individual residential premises right across the UK​.

They are looking to recruit a Service Manager to manage the operational and strategic aspects of the service and maintenance department.

Key Responsibilities:

  • ​Ensure that reactive and planned service calls, remedial works and maintenance visits are carried out efficiently, effectively and in accordance with legislation to meet the client's satisfaction.
  • To ensure the financial targets of the department are achieved or exceeded.
  • Develop new and maintain existing client relationships.
  • Responsible for department budget.
  • Manage, motivate and develop the department's staff to ensure effective and productive work flow and delivery of a high level of service.
  • Responsible for workforce planning and recruitment.
  • Provide technical advice and assistance to engineers and clients including site visits as and when required to support or resolve on site issues.
  • Comply with all Health, Safety and Environmental policies and procedures and ensure compliance by department staff.
Key Requirements:
  • Educated to GCSE level or equivalent.
  • C&G 2079 or equivalent.
  • PASMA / IPAF Certification.
  • Previous experience as a fully competent refrigeration and air conditioning engineer.
  • Experience as a Service Manager.
  • Strong technical knowledge on Air Conditioning  and Refrigeration, particularly service and maintenance.
  • Excellent written and verbal communication skills.
  • Good computer skills, including the ability to use Microsoft Office Suites, customer data bases, etc.
  • Able to manage time and prioritise tasks effectively and efficiently.
  • Excellent planner with the ability to plan far ahead as well as react quickly and re-prioritise department jobs in reaction to customer demand.
  • An understanding of and ability to deliver high levels of customer service.
  • Demonstrable ability and confidence to manager remote teams.
For more information about this position, please contact David Walker on 0118 930 4444 or david@tsinternational.net.